Delivery & Returns

Delivery

Please note: Please note that due to current demand and delays with the Royal Mail and our couriers, some orders may take a day or two longer to arrive.

All our orders are now sent on a first class service. Standard delivery costs just £4.99 for orders of 2.5kg or less. Delivery cost then increases every 2.5kg as below:

  • <2.5kg = £4.99
  • 2-5kg - 5kg = £6.99
  • 5kg - 7.5kg = £8.99
  • 7.5kg - 10kg = £10.99
  • 10kg+ = £12.99

We allow 500g for packing materials to keep your items safe, so that will contribute to the weight of your order.

 

Delivery Times

We aim to dispatch within 2 working days of your order being placed but it is usually dispatched within 24 hours.

In most cases delivery takes place within 2-5 working days from when your order is placed.

 

 

Returns & Refunds

In line with the UK Consumer Rights Act, as all the items on our website are food or drink, we cannot allow any returns.

All our items are sent out sealed and well packaged and will arrive as such.

However, in the unlikely event there is a problem with your delivery, please email customerservices@freefromall.co.uk