Delivery & Returns

Delivery

Standard delivery for orders over £39 is FREE

For orders under £39, standard delivery costs just £3.99 for orders of 2.5kg or less.

For all orders over 2.5kg an additional £2.00 surcharge is applied to your total order cost.

We aim to dispatch within 2 working days of your order being placed but it is usually dispatched within 24 hours. In most cases delivery takes place within 2-5 working days.

We allow 500g for packing materials to keep your items safe, so that will contribute to the weight of your order.

Express Delivery for Boxes under 2.5kg is £5.99 and will be sent by Royal Mail 24

Express Delivery for Boxes over 2.5kg is £6.99 will be sent by DPD

Where Express Delivery has been selected and the order is placed before 12pm on a working day, the order will be dispatched same day via DPD for delivery the next working day. Please note that the DPD Next Day service is not a guaranteed service. On occasion, unforeseen events may result in your parcel being delayed. In such cases, DPD undertakes to attempt delivery the following day (i.e. 48 hours) at the latest. 

For any order over 15Kg we will need to contact you to agree a postage cost dependant on actual weight.

 

Returns & Refunds

In line with the UK Consumer Rights Act, as all the items on our website are food or drink, we cannot allow any returns.

All our items are sent out sealed and well packaged and will arrive as such.

However, in the unlikely event there is a problem with your delivery, please email customerservices@freefromall.co.uk